Please advise the Spa staff of any medical conditions or concerns that may affect your treatment selections. Some services are not recommended for guests who have hypertension, are pregnant or who may have other specific conditions.
After your visit to the Spa, we invite you to share the experiences you most enjoyed and the people who most impressed you on our Spa Comment Card.
The Spa at Pelican Hill includes 22 private treatment rooms, a full-service salon and ample areas for relaxation. Our Acqua Colonnades, featuring eucalyptus steam rooms, saunas and saltwater soaking tubs, are complimentary to registered Resort guests and spa day guests receiving services from our Massage, Facial and Body Therapy Collections. Please note that facility use for registered Resort guests not receiving treatments is subject to availability.
Spa reservations may be made through Resort reservations. We suggest that treatments are booked well in advance. We request a 24-hour notice to cancel or change a Spa reservation. Changes or cancellations made within 24 hours will be charged 50% of the treatment total, and no-shows will be charged in full.
We invite you to check in 30 minutes prior to your scheduled services to relax in our Acqua Colonnade and prepare for your treatment. Late arrivals will result in an abbreviated service.
Service providers and support staff will receive gratuities through our 22% service charge, which is added to the treatment total.
The Spa at Pelican Hill is a place for natural connection, either with oneself or among friends and family. We request you “unplug” during your visit by turning off all mobile phones and refraining from their use in locker areas and Acqua Colonnades. Spa lounges are considered quiet areas, so please be mindful.
The Spa at Pelican Hill accepts no responsibility for loss of valuables and jewelry at any time within the Spa premises.
Our Spa treatments and facilities are available to guests 18 years of age and older. Fitness facilities are available to guests 16 years of age and older with parental consent and presence. Salon services are available to guests of all ages with parental consent and presence.
Spa gift cards are available in any denomination for the perfect way to treat a loved one and share the spa spirit.