IMPORTANT INFORMATION: For current Resort amenities and offerings, view here and for information on our enhanced safety and well-being protocols, view our Pelican Peace of Mind initiative.

Skip to Content
The Resort at Pelican Hill

Pelican Peace Of Mind

The Resort at Pelican Hill has always been committed to our guests, our associates, and our community. We have now taken this same level of commitment and developed the Pelican Peace of Mind, guiding our enhanced cleaning and safety protocols and providing you with peace of mind every step of your stay. 

Our First Priority

Our First Priority

Protecting our guests and associates is our top priority. We will actively monitor and evolve our solutions to ensure a continued focus on health and safety.

Be At Ease

Be At Ease

We are proud to offer booking flexibility and 24-hour cancellation for your peace of mind with every stay.

An Unforgettable Experience

An Unforgettable Experience

From the moment of arrival, experience a place like no other and a staff that anticipates your every need.

Safety & Well-Being

From the very beginning, our property has increased its efforts to protect all who visit. We have implemented enhanced cleaning and safety protocols that were designed with guidance from state and local officials and the Centers for Disease Control and Prevention (CDC) and ensures protocols are in compliance with the highest industry standards. As we move forward, the well-being of our guests and associates will continue to be our top priority.

Read more about our safety & well-being measures below or view the PDF documents.

GUEST PDF  MEETING PLANNER PDF

Theses procedures are subject to change based on guidance from California state and local officials and the CDC.

  • Perched on 504 acres of unrivaled coastal space offering a sanctuary of seclusion and space to spread out. 
  • The resort’s natural setting and expansive grounds feature Tuscan-style neighborhoods, with beautifully-landscaped streets and outdoor hideaways to stroll and relax.
  • All Bungalows are private, standalone buildings, with no elevators or indoor corridors, and furnished outdoor terraces to soak in the ocean breeze. 
  • Villas are a private residence located in an exclusive gated enclave, including two, three, or four-bedrooms equipped with a private garage, fully-stocked chef’s kitchen and dining room, comfortable living room with fireplace, and expansive outdoor terrace. 
  • At Pelican Hill, meetings are more than a well-appointed boardroom, with plenty of open-air venues and outdoor space for blue-sky thinking, captivating ocean views, and space spacing.
  • Pelican Hill is home to three separate pools and two golf courses, allowing ample space for social distancing.
  • Newport Beach is a haven for outdoor adventure and water sports, including kayaking, boating, cycling, and hiking.
  • Enhanced Cleaning: We have implemented additional cleaning procedures throughout the resort to thoroughly disinfect all areas with a key focus on high-touch surfaces using EPA approved hospital-grade disinfectants and electrostatic misters on surfaces and fabrics.
  • Safely Spacing: New physical distancing practices are being observed throughout all areas of the Resort and reduced capacities have been implemented at pools and golf facilities to avoid congestion and allow for physical distancing practices.
  • Guest Accessible Hand Sanitizer: Multiple touch-free hand sanitizer dispensers have been placed around key guest areas, including our lobby, meeting rooms and other public spaces.
  • Safety Barriers: We have installed acrylic shields at all service points with less than six feet of physical distancing for protection.
  • New Technology: New, innovative disinfecting technologies are being explored to enhance our cleaning procedures.
  • “Pelican Peace of Mind” Room Tags: As an extra measure of assurance we have placed room tags on doors, bathroom amenities, and remote controls to indicate that your room has not been accessed since being thoroughly cleaned. 
  • “Pelican Peace of Mind” Personal Wellness Kit: Upon check-in each guest will receive an amenity bag including hand sanitizer, face masks and disinfecting wipes.
  • High-Touch Surfaces: We have elevated our rigorous cleaning of each guest room to thoroughly disinfect all high-touch surfaces with EPA approved hospital-grade disinfectants. These areas include countertops, light switches, electronic controls, doorknobs and handles, bathroom surfaces, faucets, bed and bath amenities, and closets. 
  • Contactless Service: To ensure peace of mind and reduce the frequency of our associates entering your guest room, we offer contactless deliveries whenever possible and housekeeping service every third day of your stay.
  • Digital Materials: In-room print materials have been replaced with digital alternatives, including an online Compendium and Food & Beverage Menus accessible via a QR code or the television.
  • Going Digital: Use of electronic sales kits and virtual site tours when possible.
  • Safe Spacing: Room set-ups and capacities have been adjusted to allow for physical distancing practices.
  • Enhanced Cleaning: Additional cleaning procedures have been implemented in all public spaces and meeting rooms with increased frequency and an emphasis on all high-touch surfaces using EPA approved hospital-grade disinfectants and electrostatic misters on surfaces and fabrics.
  • Open-Air Venues: Whenever possible, venues with direct outdoor access are encouraged for meetings and networking events. 
  • “Pelican Peace of Mind” Personal Amenity Kit: All meeting attendees will receive an individual amenity bag with notepad, pen, mints, sanitizing wipe and face mask.
  • Guest Accessible Hand Sanitizer: Multiple touch-free hand sanitizer dispensers have been placed around key guest areas including meeting rooms and other public spaces.
  • Indicated Paths of Travel: Designated room entrances, exits and paths of travel will be clearly indicated.
  • Staggered Schedules: To minimize congestion, meeting times and break schedules will be staggered.
  • Individual Meals: Our culinary team developed individually packaged food & beverage offerings and contactless buffet menus that celebrate Pelican Hill’s passion for seasonally inspired cuisine.
  • Safety Barriers: We have installed acrylic shields at all service points with less than six feet of physical distancing for protection. 
  • Audio Visual: Technicians will wear personal protective equipment and follow a strict protocol of equipment cleaning and disinfection before and following guest.
  • Safely Spacing: New physical distancing practices are being observed throughout the restaurants, advanced reservations are required, all members of your party must be present and will be seated at one time, and to avoid congestion please follow the marked paths. 
  • Enhanced Cleaning: We have implemented additional cleaning procedures throughout the restaurants to thoroughly disinfect all areas with increased frequency and a key focus on high-touch surfaces using EPA approved hospital-grade disinfectants and electrostatic misters on surfaces and fabrics.
  • Safety Barriers: We have installed acrylic shields at all service points with less than six feet of physical distancing for protection. 
  • Guest Accessible Hand Sanitizer: Touch-free hand sanitizer dispensers are available.
  • Menus: Available with a QR code to easily view on your mobile device or as a single-use menu.
  • Eco-Friendly Packaging: In-Room Dining prepared meals and snacks to-go will be packaged in single-use, eco-friendly serveware.
  • Limited Contact Service: To ensure peace of mind, we offer limited contact food & beverage delivery outside the door of your guest room and associates will wear a mask and gloves.
  • Safely Spacing: Pool seating capacities have been adjusted to allow for physical distancing.
  • Enhanced Cleaning: Lounge chairs and private cabanas are thoroughly sanitized in between guests.
  • Guest Accessible Hand Sanitizer: Multiple touch-free hand sanitizer dispensers have been placed at the pool and fitness facilities. 
  • Reservations Required: Reduced capacities have been implemented at golf facilities and reservations for tee times are required.
  • Safely Spacing: New physical distancing practices are observed, including one person per golf cart, unless both are members of the same household.
  • Reduced Capacities: Reduced capacities have been implemented at golf facilities to avoid congestion, reservations for tee times are required in advance and arrival should be no more than 15 minutes prior.
  • Guest Accessible Hand Sanitizer: Multiple touch-free hand sanitizer dispensers have been placed around the clubhouse, as well as the restrooms and the locker rooms. 
  • Enhanced Cleaning: An enhanced schedule of servicing, sanitizing, and cleaning all public areas includes common touch points such as door frames, doorknobs, handles, elevator push buttons, and rails.
  • High-Touch Surfaces: Golf carts will be cleaned using EPA registered disinfectants approved for use against COVID-19 before and after each use. Select items have been removed from carts for your safety and to ensure easy disinfection. 
  • Contactless Service: For your safety, club storage is not available at the facility and associates will not touch guests’ bags and clubs. Rentals are not available at this time.
  • Food Safety: A selection of pre-packaged food and drink items are available for takeout from Caffe II and the Beverage cart.
  • New Training: All resort associates have participated in robust training to ensure stringent health and safety standards while continuing to deliver unmatched guest service. 
  • Temperature Checks: All resort associates are required to pass a temperature check prior to entering the Resort.
  • Personal Protective Equipment: All associates are required to wear approved personal protective equipment including facial coverings at all times and gloves for select tasks.